Refund Policy.

We want you to be confident buying from v-proxies. If the Service doesn't meet your needs, we offer a 14-day refund window on eligible purchases from the date of the original transaction.

We handle refund requests fairly and promptly. If you have a problem with the Service that we can fix, please reach out to support@v-proxies.com before requesting a refund — we often resolve issues faster than processing a refund.

A refund request must be submitted within 14 calendar days of the original transaction date shown on your invoice. Requests submitted after 14 days will not be processed, except in cases of billing errors or fraudulent charges.

The 14-day window begins at the moment the payment is confirmed by Stripe — not at the time you first use the Service.

Pay-as-you-go top-ups

• Your first top-up is eligible for a full refund within 14 days regardless of usage.
• Subsequent top-ups are eligible for a refund of the unused balance only, provided the request is within 14 days of the purchase.
• Minimum refundable amount: $1.00 USD. Amounts below this threshold will be issued as account credit instead.

Monthly subscription plans

• First subscription payment: eligible for a full refund within 14 days if you have not consumed more than 20% of the monthly GB allowance.
• Renewal payments: eligible for a pro-rated refund of the unused portion of the current billing period (unused days × daily plan rate), provided the request is within 14 days of the renewal charge.
• Downgrade refunds: if you downgrade from a higher-tier plan, the price difference for the remaining days is refunded automatically at the next billing cycle.

• Bandwidth already consumed through the proxy gateway — used GB cannot be refunded.
• Top-up balance that has been fully consumed.
• Accounts terminated due to violations of our Terms of Service, particularly the Prohibited Activities section.
• Any purchase made more than 14 days prior to the refund request, unless due to a billing error or fraud.
• Refund requests from accounts that have already received a refund within the past 12 months (limit: one refund per account per 12-month period).
• Charges for overages that you were notified of via email or in-dashboard alerts before they were incurred.

To request a refund, email billing@v-proxies.com with the subject line Refund Request — [your account email].

Include in your email:

• The email address associated with your v-proxies account.
• The invoice number or Stripe payment ID (found in your billing dashboard).
• The date and amount of the charge you are requesting a refund for.
• A brief reason for the refund request (optional but helpful).

To: billing@v-proxies.com
Subject: Refund Request — alice@example.com

Hi,

Account: alice@example.com
Invoice: INV-2026-05-001 (or Stripe ID: ch_xxx)
Date: May 8, 2026
Amount: $25.00

Reason: The residential pool in my target region
had low success rates and didn't meet my needs.

Thanks

We acknowledge all refund requests within 24 hours on business days (Monday–Friday, excluding public holidays).

Once approved, refunds are issued back to the original payment method via Stripe. The timeline is:

• Approval decision: within 1–2 business days of receiving your request.
• Stripe processing: 1–3 business days after we initiate the refund.
• Bank/card posting: 3–5 business days depending on your bank.
• Total end-to-end: typically 5–7 business days.

We will email you confirmation when the refund is initiated. If you do not see the refund after 10 business days, contact us with your Stripe payment ID and we will investigate.

In cases where a refund to the original payment method is not possible (e.g., the card has expired), we will issue an account credit of equal value.

If you believe you have been charged incorrectly — duplicate charge, wrong amount, or a charge you did not authorise — contact us immediately at billing@v-proxies.com.

Billing errors are not subject to the 14-day window and will be reviewed and corrected regardless of when they are reported, provided you report them promptly upon discovery. Stripe's chargeback process is available as a last resort, but we encourage you to contact us directly first — we can resolve billing errors faster than a chargeback.

Filing a chargeback with your bank or card issuer without first contacting us is considered a violation of these Terms. We maintain detailed payment records and will contest fraudulent chargebacks with Stripe. Accounts associated with unjustified chargebacks will be permanently banned.

If you have a legitimate billing dispute, email billing@v-proxies.com and we will resolve it quickly.

For all refund and billing inquiries: